Canceling Orders

If you want to cancel your order for any reason, please let us know.

Orders that have already been shipped cannot be canceled but may be returned for a refund if allowed under our refund policy (see below).

What to do about Incorrect, Lost or Damaged Shipments

If we made a mistake with your order, or your order is lost or damaged during shipping, please contact us immediately.

This is very important: to receive a refund or replacement of damaged items, please make sure you contact us about any damaged shipments.

Return Authorization Policy

• No returns accepted on books.
• All refunds will be made to the credit/debit card used in the original purchase.
• Refunds will not be issued until we receive the returned merchandise.
• Original and return shipping charges are not refundable.
• Items returned without a Request Authorization code may be refused delivery.

Escali scales are warranted by Escali. Please contact http://www.escali.com for all returns.

Other items must be returned unused within 30 days of purchase. Returns must be authorized by Simply Smart Food. To obtain return authorization, or, if you have any questions, contact sales@chefdave.org